Shipping Policy

This Shipping Policy applies to all orders placed with Onyx Auto Parts ("Onyx Auto Parts," "we," "us," or "our"). By placing an order, you acknowledge that you have read, understood, and agreed to this policy. We may update this policy at any time without notice, and the version in effect at the time of your order applies.

1. Order Processing

Orders are typically processed within a reasonable period following payment confirmation. Processing times, handling times, and any dates or timeframes shown on our website, at checkout, or in communications are estimates only and are not guaranteed. We do not guarantee that any order will be processed, packed, or shipped within any particular timeframe.

2. Shipping Rates and Delivery Estimates

Shipping rates are calculated at checkout based on the information available at the time of purchase, including item weight, dimensions, and destination. All rates, carrier options, handling times, and delivery estimates are estimates provided for convenience only. Actual costs and delivery times are determined by the carrier and are subject to change. We are not responsible for carrier rate changes, surcharges, or delivery delays.

3. Delivery Timeframes

Any delivery timeframe communicated by us or by a carrier is an estimate and is not a guarantee. We are not liable for late deliveries, delays, or non-delivery caused by carriers, customs, weather, force majeure, or any other cause outside our direct control. Delays do not entitle you to a refund, discount, or cancellation unless required by applicable law.

4. Risk of Loss and Transfer of Responsibility

Title to and risk of loss for all items pass to you at the moment we deliver the items to the carrier. Once an order has been handed to the carrier, it is shipped at your risk. We are not responsible for items that are lost, stolen, delayed, misdelivered, or damaged after they leave our facility.

5. Lost, Stolen, or Damaged Shipments

Claims for shipments that are lost, stolen, or damaged in transit are the responsibility of the carrier and must be pursued with the carrier by you. We do not provide refunds, replacements, or credits for such shipments and accept no liability for them, except where required by applicable law. We may, at our sole discretion and without obligation, assist you in filing a carrier claim.

6. Incorrect or Incomplete Addresses

You are solely responsible for providing a complete and accurate shipping address. We are not liable for orders delayed, returned, misdelivered, or lost as a result of an incorrect, incomplete, or undeliverable address. Additional shipping charges arising from address errors, re-shipment, or return-to-sender are your responsibility.

7. Customs, Duties, and Taxes (International and Cross-Border Orders)

For shipments outside Canada, including shipments to the United States, you are the importer of record and are solely responsible for all customs duties, import taxes, brokerage fees, tariffs, and any other charges imposed by the destination country. These charges are not included in our prices or shipping rates and are not refundable. We are not responsible for customs delays, inspections, seizures, or refusals, and we make no representation that any item may be lawfully imported into any destination.

8. Pricing, Discounts, and Promotions

All prices, discounts, promotions, and offers displayed on our website, at checkout, in advertising, or in any communication are subject to change without notice and may contain errors. We are not obligated to honour any stated price, discount, promotion, or offer, including any price or promotion resulting from a typographical, clerical, technical, pricing, or systems error. We reserve the right, at our sole discretion and at any time, to correct any error, to refuse, cancel, or limit any order (including orders already accepted or in transit), to cancel any quantity, and to discontinue any promotion. If we cancel an order for which you have been charged, our sole obligation is to refund the amount paid for the cancelled items. Promotions and discounts cannot be combined with any other offer unless expressly stated in writing by us.

9. Local Pickup

Items marked for local pickup are not shipped and must be collected from our facility. Pickups must be arranged in advance. We are not responsible for items not collected within any reasonable period and reserve the right to treat uncollected orders in accordance with our other policies.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Onyx Auto Parts, its owners, employees, and agents shall not be liable for any loss, damage, cost, or expense of any kind — whether direct, indirect, incidental, special, consequential, punitive, or exemplary — arising out of or relating to shipping, delivery, delivery timeframes, non-delivery, pricing, promotions, order cancellation, or any matter addressed in this policy, whether based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages. To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to any order shall not exceed the amount you actually paid to us for the item(s) giving rise to the claim. Nothing in this policy excludes or limits any liability that cannot be excluded or limited under applicable law, including certain rights you may have under consumer-protection legislation.

11. Changes to This Policy

We reserve the right to modify, update, or replace this Shipping Policy at any time and without prior notice. Your continued use of our website or placement of an order after any change constitutes acceptance of the revised policy.

12. Contact Us

Questions about this policy or your order can be directed to:

Onyx Auto Parts
Phone: 416-878-4805
Email: onyxautopartscanada@gmail.com
Hours: Monday–Friday & Saturday, 12pm–9pm